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    About Us

    ALC Micro is one of the most experienced and trusted computer distributors in the industry across Canada. Since the start of the operations back in 1996, ALC Micro has provided a comprehensive range of solutions.

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    National Distribution

    ALC Micro maintains a national network of sales and service covering the whole Canada with corporate offices in Vancouver, Toronto, Montreal and Halifax. Our comprehensive network of distribution centers ensure our customers are served locally and promptly.

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    How do we make a difference?

    Our sales executives and technical specialists underline ALC Micro's commitment to excellence in both products and services. Our knowledgeable and helpful staff are very passionate about computer products. In addition, our service professionals are guaranteed to be qualified experts. Our service is always executed with the clients best interest at heart, and your computer products are treated in the best possible hands.

Company Overview


ALC Micro was founded in 1991, we provide quality Acer products to resellers, consultants and retailers through our offices in Toronto, Vancouver, Montreal and Halifax.

ALC Micro is proud to be the sole Acer, Gateway re-manufacture centre in Canada for over 10 years.

In 2007, ALC Micro expanded its Richmond Hill, Ontario facility to accommodate the rapid growth of Acer in Canada. Its re-manufacturing facility is equipped with the best equipment and technicians to take on the challenge. Our facility is able to handle over 60000 units a year. Customers of ALC Micro are now able to purchase certified re-manufactured Acer and Gateway products at the best possible price in Canada. We are proud to offer a wide range of products such as chrome books, notebooks, ultra-books, desktops, all-in-one computers, projectors, smart phones, LED displays etc...

Computer Software

From Microsoft Windows to Android, we have all the latest operating systems. We also specialize in Anti Virus/Security software and Enterprise/Server software.

Computer Components

We only sell top name and quality computer parts to our customers. We market high-quality parts from trustworthy manufacturers, and select components based on their reliability, performance and best value.

Computer Systems

We can build custom computers to your specifications. If you are not sure what you are looking for in a computer, our professional sales team is happy to discuss with you and design a computer system that meets your requirement.

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RMA Policies

  • An RMA Number MUST be obtained prior to returning any defective merchandise. Also the RMA number MUST be written clearly on the outside of the box(es).
  • An enclosed copy of the original invoice showing ALL serial numbers is required and you must state the symptoms and/or reason for the return of ALL items, on the ALC Micro RMA Request Form.
  • After an RMA number is issued, ALC Micro MUST receive the product(s) within seven (7) business days from the request date.
  • ALC Micro reserves the right for the acceptance of any expired RMA return.
  • ALL RMA shipments must be prepaid, collect shipment will be refused, and no exceptions will be made. All items repaired or replaced under warranty will be shipped back with freight charges, prepaid by ALC Micro.
  • Failure to provide proof of purchase will result in not getting an RMA number.
  • Service charges of $30.00 will apply for item(s) returned that is "No Fault Found".
  • Warranty & Support for ALL printers is the responsibility of the manufacturer. I.e. Canon.
  • It is the responsibility of the customer to pay for both way shipping on Out of Warranty item(s)
  • ALC Micro is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
  • Do not send multiple RMA Request forms for the same item(s), as it slows the number issue process. An RMA number will be issued within 24 hours.
  • No "Cross Shipments" will be made.

DOA (Dead on Arrival) Merchandise

  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • The same RMA Return policy applies for DOA product(s).
  • Credit Conditions

  • Product(s) are to be returned within thirty (30) days from the invoice date. All returns must be in "NEW" re-saleable condition with original packing unmarked and all accessories must also be included.
  • ALL returns for credit are subject to approval and will have a restocking charge of fifteen (15%) percent of the purchase price. This applies for all goods; this excludes special order item(s). No credit will be issued for special order item(s).
  • ALL credits will apply towards future purchases only.
  • No cash refunds.
  • The same RMA return policy applies for item(s) returned for credit.
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    Terms and Conditions

    This warranty does not cover the product if it is damaged by abuse, accident, misuse, improper installation, shipping or improper testing. If a product does not operate as warranted during the applicable warranty period, ALC Micro shall, at its option, either repair the defective product or part returned to ALC Micro, or deliver to customer an equivalent product or part to replace the defective item. Definitely, all products that are replaced will become the property of ALC Micro. Replacement products may be new or reconditioned. This limited warranty extends solely to you, the original purchaser, and is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from you. Subject to change without notice.

    Get in touch

    ALC Micro currently has four branches.

    ALC Micro Toronto

    Phone: 905-731-1928

    Fax: 905-731-6857

    General Inquiries : info@alcmicro.com

    Sales Info : sales@alcmicro.com

    45A West Wilmot St. Unit 5-7
    Richmond Hill
    Ontario
    L4B 1K1
    Canada

    ALC Micro Vancouver

    Phone: 604-231-8098

    Fax: 604-231-8061

    Unit 6, 13511 Crestwood Place,
    Richmond
    British Columbia
    V6V 2K9
    Canada

    ALC Micro Halifax

    Phone: 902-835-1919

    Fax: 902-835-4210

    299 Rocky Lake Drive Unit 6
    Bedford
    Nova Scotia
    B4A 2T3
    Canada

    ALC Micro Montreal

    Phone: 1-800-461-8079 (Sales)

    Phone: 514-426-2211

    Fax: 514-426-1108

    Maritime Customers

    Phone: 1-800-781-7036

    Toll Free Number

    Phone: 1-800-461-8079