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RMA Policies
  • An RMA Number MUST be obtained prior to returning any defective merchandise. Also the RMA number MUST be written clearly on the outside of the box(es).
  • An enclosed copy of the original invoice showing ALL serial numbers is required and you must state the symptoms and/or reason for the return of ALL items, on the ALC Micro RMA Request Form.
  • After an RMA number is issued, ALC Micro MUST receive the product(s) within seven (7) business days from the request date.
  • ALC Micro reserves the right for the acceptance of any expired RMA return.
  • ALL RMA shipments must be prepaid, collect shipment will be refused, and no exceptions will be made. All items repaired or replaced under warranty will be shipped back with freight charges, prepaid by ALC Micro.
  • Failure to provide proof of purchase will result in not getting an RMA number.
  • Service charges of $30.00 will apply for item(s) returned that is "No Fault Found".
  • Warranty & Support for ALL printers is the responsibility of the manufacturer. I.e. Canon.
  • It is the responsibility of the customer to pay for both way shipping on Out of Warranty item(s)
  • ALC Micro is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
  • Do not send multiple RMA Request forms for the same item(s), as it slows the number issue process. An RMA number will be issued within 24 hours.
  • ALC Micro carry 1 year on all part(s) purchase with invoice.
  • ALC Micro carry 2 years on all system(s) purchase with invoice.
  • No "Cross Shipments" will be made.


DOA (Dead on Arrival) Merchandise
  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • The same RMA Return policy applies for DOA product(s).


Credit Conditions
  • Product(s) are to be returned within thirty (30) days from the invoice date. All returns must be in "NEW" re-saleable condition with original packing unmarked and all accessories must also be included.
  • ALL returns for credit are subject to approval and will have a restocking charge of fifteen (15%) percent of the purchase price. This applies for all goods; this excludes special order item(s). No credit will be issued for special order item(s).
  • ALL credits will apply towards future purchases only.
  • No cash refunds.
  • The same RMA return policy applies for item(s) returned for credit.


Terms and Conditions
This warranty does not cover the product if it is damaged by abuse, accident, misuse, improper installation, shipping or improper testing. If a product does not operate as warranted during the applicable warranty period, ALC Micro shall, at its option, either repair the defective product or part returned to ALC Micro, or deliver to customer an equivalent product or part to replace the defective item. Definitely, all products that are replaced will become the property of ALC Micro. Replacement products may be new or reconditioned. This limited warranty extends solely to you, the original purchaser, and is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from you. Subject to change without notice.


Seagate Hard Drive Warranty Services
  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • After 15 days, customer must deal with Seagate service center (Memofix) directly.
  • Seagate service center (Memofix) Tel. : 1-800-MEMOFIX (636-6349)
  • Seagate service center (Memofix) web site


Maxtor Hard Drive Warranty Services
  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • After 15 days, customer must deal with Maxtor directly.
  • Maxtor Warranty Services Tel. : 1-800-2-MAXTOR (629867)
  • Maxtor Warranty web site


LG Monitor Warranty Services
  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within thirty (30) days from the invoice date.
  • After 30 days, customer must deal with LG directly.
  • LG Monitor Warranty Services Tel. : 1-888-542-2623
  • LG Monitor Warranty Services web site


Acer Monitor Warranty Services
  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • After 15 days, customer must deal with Acer directly.
  • Acer Monitor Warranty Services Tel. : 1-800-816-2237
  • Acer Monitor Warranty Services web site



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