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    About Us

    ALC Micro was established in 1992. We are Acer Canada's exclusive reverse logistic center in Canada. Our facility handles over 100,000 units a year. With over 28 years of experience, customers of ALC Micro are now able to purchase renewed Acer products at the best possible price anywhere in Canada. We offer both brand new and open-box units for all your needs including products such as Chromebooks, notebooks, desktops, all-in-one computer, LED displays, gaming notebook, gaming desktop and gaming monitor.

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    National Distribution

    ALC Micro maintains a national network of sales and service covering the whole Canada with corporate offices in Vancouver, Toronto, Montreal and Halifax. Our comprehensive network of distribution centers ensure our customers are served locally and promptly.

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    How do we make a difference?

    Our sales executives and technical specialists underline ALC Micro's commitment to excellence in both products and services. Our knowledgeable and helpful staff are very passionate about computer products. In addition, our service professionals are guaranteed to be qualified experts. Our service is always executed with the clients best interest at heart, and your computer products are treated in the best possible hands.

Company Overview

ALC Micro was established in 1992. We are Acer Canada's exclusive reverse logistic center in Canada. Our facility handles over 100,000 units a year. With over 28 years of experience, customers of ALC Micro are now able to purchase renewed Acer products at the best possible price anywhere in Canada. We offer both brand new and open-box units for all your needs including products such as Chromebooks, notebooks, desktops, all-in-one computer, LED displays, gaming notebook, gaming desktop and gaming monitor.

Computer Software

From Microsoft Windows to Android, we have all the latest operating systems. We also specialize in Anti Virus/Security software and Enterprise/Server software.

Computer Components

We only sell top name and quality computer parts to our customers. We market high-quality parts from trustworthy manufacturers, and select components based on their reliability, performance and best value.

Computer Systems

We can build custom computers to your specifications. If you are not sure what you are looking for in a computer, our professional sales team is happy to discuss with you and design a computer system that meets your requirement.

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RMA Policies

  • An RMA Number MUST be obtained prior to returning any defective merchandise. Also the RMA number MUST be written clearly on the outside of the box(es).
  • An enclosed copy of the original invoice showing ALL serial numbers is required and you must state the symptoms and/or reason for the return of ALL items, on the ALC Micro RMA Request Form.
  • After an RMA number is issued, ALC Micro MUST receive the product(s) within seven (7) business days from the request date.
  • ALC Micro reserves the right for the acceptance of any expired RMA return.
  • ALL RMA shipments must be prepaid, collect shipment will be refused, and no exceptions will be made. All items repaired or replaced under warranty will be shipped back with freight charges, prepaid by ALC Micro.
  • Failure to provide proof of purchase will result in not getting an RMA number.
  • Service charges of $30.00 will apply for item(s) returned that is "No Fault Found".
  • Warranty & Support for ALL printers is the responsibility of the manufacturer. I.e. Canon.
  • It is the responsibility of the customer to pay for both way shipping on Out of Warranty item(s)
  • ALC Micro is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
  • Do not send multiple RMA Request forms for the same item(s), as it slows the number issue process. An RMA number will be issued within 24 hours.
  • ALC Micro carry 1 year on all part(s) purchase with invoice.
  • ALC Micro carry 2 years on all system(s) purchase with invoice.
  • No "Cross Shipments" will be made.

DOA (Dead on Arrival) Merchandise

  • DOA (Dead on Arrival) product(s) must be reported to the ALC Micro RMA Department within fifteen (15) days from the invoice date.
  • The same RMA Return policy applies for DOA product(s).
  • Credit Conditions

  • Product(s) are to be returned within thirty (30) days from the invoice date. All returns must be in "NEW" re-saleable condition with original packing unmarked and all accessories must also be included.
  • ALL returns for credit are subject to approval and will have a restocking charge of fifteen (15%) percent of the purchase price. This applies for all goods; this excludes special order item(s). No credit will be issued for special order item(s).
  • ALL credits will apply towards future purchases only.
  • No cash refunds.
  • The same RMA return policy applies for item(s) returned for credit.
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    Terms and Conditions

    This warranty does not cover the product if it is damaged by abuse, accident, misuse, improper installation, shipping or improper testing. If a product does not operate as warranted during the applicable warranty period, ALC Micro shall, at its option, either repair the defective product or part returned to ALC Micro, or deliver to customer an equivalent product or part to replace the defective item. Definitely, all products that are replaced will become the property of ALC Micro. Replacement products may be new or reconditioned. This limited warranty extends solely to you, the original purchaser, and is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from you. Subject to change without notice.

    Get in touch

    Phone: 1-800-781-7036

    ALC Micro Toronto

    Phone: 905-731-1928

    Fax: 905-731-6857

    General Inquiries : admin@alcmicro.com

    Sales Info. : sales@alcmicro.com

    45A West Wilmot St. Unit 5-7
    Richmond Hill
    Ontario
    L4B 1K1
    Canada

    ALC Micro Vancouver

    Phone: 604-231-8098

    Fax: 604-231-8061

    Unit 6, 13511 Crestwood Place,
    Richmond
    British Columbia
    V6V 2K9
    Canada

    Quebec Customers

    Phone: 514-426-2211

    Fax: 514-426-1108

    Maritime Customers

    Phone: 902-835-1919

    Fax: 902-835-4210